Implementing ISO 9000 must be a company decision. The person responsible for quality may see the benefits of ISO 9000 certification, but unless the management team is on board, implementation may not be successful.
The senior executive must decide that ISO 9000 certification is an important company objective. Implementation requires not only the efforts of the quality organization, but the efforts of a cross functional team of decision makers. Implementation will require effort from a number of organizations, and without their support, implementation will not succeed.
In addition to the effort involved, there is cost. Cost includes the cost of the time of individuals involved and required to do work in addition to their normal work, the cost of a consultant, and the cost of a certification body. Finally, once certification is accomplished, there is the recurring cost of external audits.
Certificatin is no small task. It requires a lot of work from many people. So, when a company becomes certified, it normally advertises this accomplishment to its suppliers, and, in particular, its customers. A company which becomes certified and later decides to de-certify its quality system, may put itself in a poor light with its customers. So, the decision to become certified should not be taken lightly.
Once the senior executive decides to proceed with certification, it is important that all members of the company become informed. All employees involved with products of services will be affected in some way. It is important that they be aware of the company's decision, and their involvement.
Successful implementation requires a committed management team, an involved leader, and professional guidance. For more information see www.rosehillsystems.com
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